At Grant Street Clinic we believe grievances or misunderstandings are best dealt with within the practice. We are constantly striving to improve the quality and standard of service to our patients. We value your input and any suggestion you may have that could assist us in enhancing our service. If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or the Practice Manager, Lesley Macey, or you may prefer to write to us.
We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside of the practice, you could contact:
Health Care Complaints Commission
Locked Bag 18
Strawberry Hills NSW 2012
Phone: 1800 043 159
You can also provide feedback via our online form