Core Values
Our Mission defines the reason why our practice exists. It is the foundation upon which the rest of our framework is built. Our mission is to provide high quality, holistic primary medical care to the individual, their family and surrounding community.
Our vision
Our Vision goes beyond the mission to communicate to employees and patients what the practice aspires to become. Our vision is to make Grant Street Clinic an ongoing medical service entity which will cater for doctors, staff and patients of current and future generations.
We will ensure that the resources of Grant Street Clinic will be managed professionally and appropriately for years to come.
Values
Express how we operate as a practice in achieving our vision they are an expression of major concepts that are important to each of us – individually and collectively. Our values are as follows:
Accountability
We are committed to serving our patients. We take pride in our success and are responsible for our shortcomings. Accountability drives our commitment to quality improvement at Grant Street Clinic.
Patient Service
We are effective in combining communication, medical knowledge and hard work to surpass patient expectations. Patient services are at the heart of what we do and we are dedicated to always look for ways to support our patients more effectively.
Excellence
This is the goal in all our work. We strive to perform at a level that provides exceptional, outstanding, innovative, ethical and quality service. We endeavour to continue our own education and to be actively involved in educating future General Practitioners, nursing and medical students.
Respect
We honour the diverse experience, gifts and knowledge that every person brings to Grant Street Clinic.
Respect is deserved, not earned, and is the core of how we deal with each other and those whom we interact.
Team Work
We recognise that our success is inevitably tied to others and our performance as a team will define us. We look to successfully partner with other health professionals to provide the highest quality service. We are committed to keeping our doctors and staff safe in the team framework.
Patient Centredness
We keep patient perspective, opinions, needs, interests and safety at the centre of every decision that we make.
Grant Street Clinic Motto
Patients are the most important visitors on our premises
They are not dependent on us - We are dependent on them
They are not an interruption to our work - They are the purpose of it
They are not outsiders to our business - They are part of it
We are not doing them a favour by serving them - They are doing us a favour by giving us an opportunity to do so.